SAFARI & RESERVATIONS CONSULTANT – (1 POST)

Mwiba Holdings Limited is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Safari & Reservations Consultant to be part of our team and provide support to all our tourist facilities and enhance Photographic Safari Experience.

Nafasi za kazi Job Vacancy at Mwiba Holdings Limited – Safari & Reservations Consultant

Experience and Skills:

  • A minimum of 5 years of hospitality sales and marketing management.
  • Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, agents, guests and staff in all situations.
  • Have the ability to work through periods of high demand and ready to work on weekends.
  • Ability to maintain physical stamina.
  • A passion for hospitality and the photographic safari industry.
  • Have a positive attitude and the ability to think out of the box.
  • Assertiveness, patient and possessing good organizational skills.
  • IT literacy, with experience of packages such as Excel, MS word, Res Request, Fidelio, Pink Elephant or any related safaris or reservations systems.

Applicants are invited to submit their CV’s/Resume’s and copy of certificates to HR Office through Reception (for hard copies) or via e-mail to: Recruitment@kdtl.co.tz before 30th January 2022

KEY RESULT AREAS / ESSENTIAL FUNCTIONS

  • Overseeing all accommodation reservations for Mwiba Holdings properties ensuring that all reservations are loaded into reservation systems.
  • Oversee bookings for all complimentary Safari services including airport transfers, third party accommodation, flights, airport meet and greets etc. for all company’s agents.
  • Monitoring agent’s emails trends and Safari operations requests.
  • Administering Safari designing i.e. checking availability, booking, quoting, tailoring an itinerary, invoicing and monitoring confirmations.
  • Work closely with reservations & Safaris Manager to ensure control of safaris by ensuring any inconsistencies during quoting and confirmation phase are resolved in a timely manner with agents as well as be available to solve any client issues arising while on safari.
  • Developing safari rates, sharing and updating rates changes with the company’s agents, advising the team on timing and charges for trip cancellation and familiarization (FAM) trips.
  • Work closely with sales and marketing team and be part of marketing research to identify selling possibilities and evaluate customer/agent’s needs.

PROFESSIONAL AND INTERPERSONAL DETAILS

Education:

  • Diploma/bachelor’s degree in tourism or sales and marketing management from an internationally accredited tertiary institution.
  • An advanced level of computer literacy with special focus on hospitality data use systems, as well as, Microsoft Excel, Word, PowerPoint and Outlook.